We're here to help
Questions, feedback, or a problem with James? Reach a real person by email — and find quick answers to the most common questions below.
Getting started
James is an AI communication coach for iPhone that joins your real calls and coaches you afterwards — a delivery read, rewrite drills, and metrics on authority, filler, and pace.
- Requirements: an iPhone running iOS 26.2 or later.
- Sign in: use Sign in with Apple or Google to create your account.
- Recording: always get consent from everyone on the call before you record. See our recording consent guide.
Subscription & billing
James is $179.99 per year after a 14-day free trial. Your subscription is purchased and billed through your Apple ID, so billing, renewals, and cancellations are managed by Apple.
Manage or cancel your subscription
On your iPhone:
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Select James.
- Tap Cancel Subscription (or change your plan).
To avoid being charged, cancel at least 24 hours before your free trial ends or before your annual renewal date. You keep access until the end of the current period.
Refunds
Because purchases are processed by Apple, refunds are requested directly from Apple at reportaproblem.apple.com. If you think you were charged in error or something went wrong, email us at [email protected] and we'll do our best to help.
Privacy & your data
Your recordings and profiles are yours. You can review, export where available, and delete your content at any time.
Delete recordings or your account
Open the app's Settings to delete individual recordings or your entire account. Deletion is permanent and removes derived data (transcripts, notes, and profile contributions) as well. You can also email [email protected] to request account deletion.
For full details on what we collect and how it's handled, read our Privacy Policy.
Troubleshooting
The app won't record or the audio is missing
- Check that James has Microphone permission in Settings → James.
- Make sure you're on iOS 26.2 or later and have the latest version of James from the App Store.
- Confirm your device has an internet connection so recordings can be processed.
- Try closing and reopening the app, or restarting your iPhone.
I can't sign in
- Confirm you're using the same Apple or Google account you signed up with.
- Check your internet connection and try again.
- Still stuck? Email [email protected] with the sign-in method you're using and we'll get you in.
Coaching or notes look wrong
James uses AI, which can occasionally make mistakes. If something looks off, let us know — your feedback directly improves the product.
Still need help?
Email us and include your device model, iOS version, and a short description of what happened. The more detail, the faster we can help.